Terms and Conditions

Thanks for reading the fine print below (we promise the stationery is more exciting.)
These Terms & Conditions apply to all purchases made through The Papergoods online shop. By placing an order on this website, you agree to the terms described below.

  1. Company Information
    The Papergoods is operated by:
    Lisbeth Antoine – The Papergoods
    Avenue des Villas 55
    1060 Saint-Gilles, Belgum
    VAT/BTW: BE0685466138
    Email: hello@the-papergoods.com

  2. Applicability
    These Terms & Conditions apply to all offers, products, orders, and agreements made through The Papergoods website.
    By using this website or placing an order, you acknowledge that you have read and accepted these Terms & Conditions.

  3. Products & Availability
    We make every effort to display product information as accurately as possible.
    All products are subject to availability. We reserve the right to modify or discontinue products at any time.

  4. Design Examples & Names Used
    Names, addresses, and personal information shown in product images are used purely as design examples.
    They may include fictional names as well as names of real public figures used solely for illustrative purposes.
    No affiliation, endorsement, or connection is implied.

  5. Prices & Payment
    All prices are listed in EUR and include VAT where applicable.
    Payment must be completed at checkout before your order is processed. We accept the payment methods shown at checkout. If a payment fails or is declined, the order will not be confirmed.

  6. Shipping & Delivery
    Your order will be shipped to the address you provide at checkout.
    Please ensure your address is complete and correct — we cannot be held responsible for delays or lost parcels caused by incorrect information. Processing and delivery timelines are explained in our Shipping & Delivery Policy. Risk of loss passes to you when the order has been delivered to your address.

  7. Right of Withdrawal (EU Customers)
    If you purchased as a consumer within the EU, you have the right to withdraw from the contract within 14 days after receiving the goods. To exercise this right, you must notify us via email. Personalised or custom-made items are not eligible for return, unless they arrive damaged or defective. Refunds are processed once returned goods are received and inspected. Items must be returned:
    - unused and in original condition
    - in original packaging
    - at your own cost

  8. Returns, Exchanges & Damaged Goods
    If your order arrives damaged or incorrect, please contact us within 5 business days with your order number and photos of the issue. We will arrange a replacement or refund where applicable. Exchanges are not offered at this time.

  9. Liability
    We are not liable for:
    - delays caused by shipping carriers
    - loss due to incorrect addresses provided by the customer
    - indirect or consequential damages
    Our liability is limited to the value of the order in question, unless otherwise required by mandatory consumer law.

  10. Intellectual Property
    All stationery designs, product images, layouts, and visual content on this website are the intellectual property of The Papergoods and may not be reproduced, copied, or distributed without written permission.

  11. Fonts & Licensing
    All fonts used in the design and production of The Papergoods stationery are properly licensed to Lisbeth Antoine for professional use. These licenses legally permit the creation and sale of printed materials.
    Customers do not receive:

    • font files (.otf, .ttf, .woff, etc.)

    • source files (InDesign, Illustrator, Figma, working files)

    • rights to the fonts used in the printed designs

    Clients receive only the final printed paper goods.
    The fonts used on this website are provided by Squarespace’s licensed font library.
    They are separate from the fonts used in printed stationery, which appear only as static images (e.g., JPG mockups) and never as downloadable or embedded font files.

  12. Privacy & Personal Data
    We process your personal data in accordance with GDPR.
    For more information, please read our Privacy Policy.

  13. Governing Law
    These Terms & Conditions are governed by Belgian law. Any disputes will be brought before the competent courts of Brussels, Belgium, unless required otherwise by mandatory consumer protection laws.
    Last updated: December 2026

Privacy Policy

This Privacy Policy explains how The Papergoods collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR).


1. Data Controller
The Papergoods is operated by:
Lisbeth Antoine – The Papergoods
Avenue des Villas 55
1060 Saint-Gilles, Brussels
Belgium
VAT/BTW: BE0685466138
Email: hello@the-papergoods.com

2. Personal Data We Collect
We collect personal data when you:

  • place an order

  • create an account

  • sign up for the newsletter

  • contact us

  • browse the website

The data we may collect includes:

  • name

  • shipping and billing address

  • email address

  • phone number

  • payment information (processed securely by third-party providers)

  • order history

  • IP address and device information

  • cookies and analytics data

We do not store full credit card details — these are handled by secure payment providers.


3. How We Use Your Data
We use your personal data to:

  • process and deliver your orders

  • send order updates and transactional emails

  • manage your account

  • improve website functionality and user experience

  • respond to your messages

  • comply with legal obligations

  • (optional) send marketing emails when you subscribe

We do not sell or rent your data to third parties.


4. Legal Basis for Processing
We process your data based on:

  • Contractual necessity — to process your order

  • Consent — for newsletter and marketing

  • Legitimate interest — to improve our website

  • Legal obligation — for accounting and tax purposes

5. Third-Party Processors
We share data only with trusted service providers, such as:

  • Squarespace (website hosting & analytics)

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping carriers (for delivery information)

  • Email service providers (transactional and marketing emails)

These parties process data solely to provide services to us.

6. Cookies & Analytics
This website uses cookies for:

  • basic site functionality

  • secure checkout

  • analytics (traffic, behavior, performance)

You can manage cookie settings through your browser or device.

7. Data Storage & Security
We retain your personal data only as long as necessary to:

  • fulfill your orders

  • comply with legal requirements

  • provide customer support

We implement technical and organizational measures to protect your data.

8. Your Rights (GDPR)
You have the right to:

  • access your personal data

  • correct inaccurate data

  • request deletion ("right to be forgotten")

  • object to processing

  • withdraw consent (for newsletter)

  • request data portability

  • lodge a complaint with your local data authority

To exercise these rights, email us at hello@the-papergoods.com.

9. Children’s Privacy
Our website is not intended for children under 16.
We do not knowingly collect data from minors.

10. Changes to This Policy
We may update this Privacy Policy occasionally.
The latest version will always be available on this page.

Legal Notes

© The Papergoods – Lisbeth Antoine
All product designs, images, and stationery examples are the property of The Papergoods, by Lisbeth Antoine.
Names shown in product previews are used for illustrative purposes only — no affiliation is implied.
All fonts used in printed products are licensed to Lisbeth Antoine; customers receive no font files or source files.
Legal notes done. Now back to the paper goods that actually matter.